BETHANY RAINBIRD

Wrote and proofread articles for a monthly print magazine and newsletter.

Maintained high editorial standards and adherence to the magazine's style guide.

Collaborated with game developers and studios to generate article ideas and build professional relationships.

Analysed trending games to select features, keeping the publication fresh and engaging for hundreds of subscribers.

Contributed to content creation and streaming on Twitch, driving reader engagement and expanding the magazine's audience.

Designed and hosted weekly community events to drive consistent engagement and build a welcoming server culture.

Encouraged subscriptions by creating targeted announcements, giveaways, exclusive role incentives, and community-driven interest in development updates.

Developed and implemented a content strategy to grow the Discord server and strengthen brand presence.

Handled outreach and collaboration with like-minded servers and communities to expand reach and visibility.

Maintained a safe, inclusive space by moderating channels and supporting members with clarity and empathy.

Designed, prototyped, and implemented core mechanics for a 3D puzzle game using Unreal Engine 5.

Authored technical documentation and created immersive narratives, collaborating closely with an interdisciplinary.

Led manual, A/B, and public playtests, analysing feedback to refine mechanics and improve the user experience.

Used AGILE and scrum methodologies to deliver our prototype to the Falmouth University Games Expo, where we received 99% positive feedback.

Created and delivered pitches to present our game to publishers under the mentorship of Falmouth University's incubation team, Launchpad Games.

Provided customer support via calls, live chat, and tickets, consistently meeting 100% positive feedback while handling over 100 daily inquiries.

Resolved conflicts and de-escalated challenging situations with empathy, ensuring customer satisfaction.

Worked remotely and independently, achieving weekly and monthly KPIs in a fast-paced environment.

Processed customer data in line with GDPR requirements, ensuring privacy and compliance.

Founded and managed a 2000+ member Discord community, fostering a friendly, engaged environment through regular events and daily interactions.

Organised and moderated community events, including in-game activities, charity drives, and gift exchanges.

Successfully maintained Discord Partnership requirements, ensuring sustained community growth and activity.

Led a charity event that raised over $200 for Médecins Sans Frontières, engaging 25% of server members in the fundraiser.

Managed submissions for the Writing Wizardry competition, organising entries and maintaining data for mailing lists.

Assisted with editing and preparing finalist entries for publication, ensuring high-quality standards.

Provided documentation and training to the subsequent year's team, ensuring a smooth handover process.

Managed social media accounts (Twitter, Facebook) to maintain engagement.