BETHANY RAINBIRD

Collaborated in an 8-person team to develop a game in Unreal Engine 5 for the Falmouth University Expo.

Assisted in puzzle, stealth, and narrative design.

Practiced AGILE and scrum methodologies in a hybrid/remote working format.

Created and delivered pitches to present our game to potential publishers.

Wrote articles and proofread for their monthly print publication, Patch.

Created a variety of articles, from reviews to listicles.

Collaborated with writers, editors, and publishers in a fully remote environment.

Participated in content creation on Twitch, both as a streamer and as a moderator.

Worked independently from home to answer calls, email tickets, and chats through Zendesk and Genesys software.

Efficiently and proactively solved customer problems, de-escalating any conflict that arose.

Liaised with stores and other departments from across the globe.

Assisted other departments to ensure tasks across Customer Care were complete.

Founded 2000+ member Discord community for anxious World of Warcraft players.

Moderated and managed community events (e.g. in-game raids, charity drives, secret santa, and Valentine's exchanges).

Managed a team of moderators and event organisers to ensure a safe and friendly environment.

Maintained and excelled server statistics to reach Partnership requirements.

Managed submissions for a children's fiction writing competition - Writing Wizardry.

Converted submissions and data into spreadsheets to be used for mailing lists.

Selected finalists and edited their entries ready for print.

Assisted with training and handover to subsequent year's team.